StarSpeak Communications Privacy Policy

This privacy policy describes how StarSpeak Communications collects, uses, and protects personal information gathered through our online platform and related services. We are committed to protecting the privacy of our users and handling your data responsibly in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant Indian data protection regulations.

Information We Collect

We collect information that you provide directly to us when you interact with our site, such as when you request information about our services, subscribe to newsletters, respond to surveys, or communicate with us. This information may include details you provide in contact forms or other input fields.

We also automatically collect certain information about your visit to our site. This includes technical information such as your IP address, browser type, operating system, referring URLs, and information about how you use our site, such as the pages you view and the time spent on our site. This data is collected through technologies like cookies and similar tracking mechanisms.

How We Use Your Information

We use the information we collect for various purposes, including:

- To provide and maintain our services.

- To communicate with you, respond to your inquiries, and provide customer support.

- To send you information about our services, updates, and promotional materials, where you have consented to receive such communications or where we have a legitimate interest.

- To improve our site and services, understand user preferences, and analyse usage patterns.

- To ensure the security and integrity of our site.

- To comply with legal obligations.

Legal Basis for Processing

We process your personal information based on several legal grounds:

- Your consent: Where you have given us explicit permission to process your data for a specific purpose. You have the right to withdraw your consent at any time.

- Performance of a contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

- Legitimate interests: Where processing is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. This may include improving our services, marketing (where not based on consent), or preventing fraud.

- Legal obligations: Where processing is necessary to comply with a legal obligation.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with third-party service providers who perform services on our behalf, such as website hosting, data analysis, email delivery, and marketing assistance. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.

We may also disclose your information if required by law, in response to a legal process, to protect our rights or property, or in urgent circumstances to protect the safety of individuals.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your data, we will securely delete or anonymize it.

Your Rights

Under applicable data protection laws, you have certain rights regarding your personal information, including:

- The right to access: You have the right to request a copy of the personal information we hold about you.

- The right to rectification: You have the right to request that we correct any inaccurate or incomplete information we hold about you.

- The right to erasure (the right to be forgotten): In certain circumstances, you have the right to request that we delete your personal information.

- The right to restrict processing: You have the right to request that we restrict the processing of your personal information in certain situations.

- The right to object to processing: You have the right to object to the processing of your personal information in certain circumstances, particularly where we process data based on legitimate interests or for direct marketing.

- The right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and have the right to transmit those data to another controller.

To exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

StarSpeak Communications
4th Floor, Orbit Place
Linking Road, Bandra West
Mumbai, Maharashtra
400050
India